Return Policy

At Faregoods, we want every customer to love their home decor purchase. Because our current focus is wind chimes and other home accents, we keep our return rules simple, fair, and customer friendly. We offer 30 day postage paid returns on eligible items.

Eligibility for returns

You may request a return within 30 days of the delivery date shown on your tracking information. To be eligible, the item must be in its original condition, unused or only gently inspected, with all original tags, cords, hooks, packaging, and protective materials included. Wind chimes should not be heavily weathered, painted, engraved, modified, or damaged through misuse.

Eligible for return:

Unused or lightly inspected wind chimes

Items with manufacturing defects

Items damaged in transit

Incorrect items shipped by Faregoods

Duplicate orders confirmed by our team

Not eligible for return:

Items damaged due to customer misuse, falling, improper hanging, storm or extreme weather exposure, pets, or accidents

Customized or personalized products unless defective

Items returned without prior authorization

Free gifts or promotional items unless defective

Opened consumables if added in future product lines

Postage paid returns

For eligible returns, Faregoods provides postage paid return shipping in supported markets. After your return is approved, we send return instructions and, where available, a prepaid return label or designated return method. If the return is caused by our mistake such as wrong item, missing parts, or defect, return postage is always covered by Faregoods.

Refunds

Once your returned item arrives at our return center and passes inspection, we issue a refund to your original payment method. Processing time is usually 3 to 7 business days after receipt and inspection. Your bank, card issuer, or payment provider may need additional time to reflect the refund.

Exchanges

If you want a different wind chime size, style, or finish, choose exchange during the return request. Exchanges are subject to stock availability. If the requested item is out of stock, we offer store credit or a refund.

Damaged or defective items

If your wind chime arrives broken, scratched from manufacturing, missing tubes, or with faulty hanging hardware, contact customer@faregoods.com within 48 hours of delivery with photos. We arrange a replacement, return, or refund with no extra cost to you.

Return process step by step

Step 1: Email customer@faregoods.com within 30 days of delivery.

Step 2: Include order number, product name, reason for return, and photos if the item is defective or damaged.

Step 3: Our team reviews the request and confirms eligibility.

Step 4: If approved, we send return instructions and postage paid return details where applicable.

Step 5: Pack the wind chime securely using the original box or a similarly protective carton. Include your order number inside the package.

Step 6: Ship the return using the approved method only.

Step 7: Once received and inspected, we process refund, exchange, or store credit.

Important notes

Do not return items without approval. Unauthorized returns may be delayed or declined.

Keep your tracking number until the refund is completed.

Wind chimes are delicate. Handle and repack them carefully to avoid transit damage during the return.

If multiple items were ordered, only the returned eligible item is refunded unless the whole order qualifies.

Promotional discounts may be adjusted when partial returns change the original order qualification.

Faregoods stands behind its 30 day postage paid returns promise because home decor is personal. If a wind chime does not feel right in your space, we would rather make it right than keep your money.