Contact Us

We're Here to Help

Have a question about your order, vehicle compatibility, installation, shipping, or one of our products?

The Faregoods Customer Support Team is here to help make your shopping experience as simple and straightforward as possible.

Whether you're checking if a product fits your vehicle before ordering or need assistance after your purchase, feel free to reach out to us.

Customer Support

Email: customer@faregoods.com

Our customer support team can assist with:

• Product questions

• Vehicle compatibility

• Order status

• Shipping and delivery

• Installation guidance

• Damaged or incorrect items

• Returns and refunds

• General after-sales support

We aim to respond to customer inquiries within 24–48 business hours.

During weekends, holidays, or periods of high order volume, response times may be slightly longer.

Vehicle Compatibility Questions

Some Faregoods products are designed for specific vehicle models.

If you're unsure whether a product is compatible with your vehicle, contact us before placing your order.

Please include:

Vehicle Make

Example: Toyota

Vehicle Model

Example: Camry

Model Year

Example: 2022

Trim or Body Style

If applicable.

Providing this information helps our team check compatibility more accurately and recommend the appropriate product version.

Order Support

Already placed an order?

Please include the following information when contacting us:

• Your order number

• Name used on the order

• Email address used at checkout

• A brief description of your question or issue

For damaged, defective, incorrect, or installation-related issues, including clear photos or a short video can help us understand the situation and provide a solution more efficiently.

Installation Assistance

Some Faregoods automotive accessories may require installation or connection to your vehicle.

If you experience difficulty during installation, please do not force the product into place or modify the product before contacting us.

Send us your:

• Order number

• Vehicle make, model, and year

• Photos of the installation area

• Photos or video showing the issue

Our support team will review the information and help guide you through the next steps.

Shipping & Delivery Questions

If you're contacting us about a shipment, please include your order number so we can identify your order more quickly.

Tracking information may take some time to update after a package has been handed over to the shipping carrier.

For additional information about estimated delivery times and shipping conditions, please review our Shipping Policy.

Returns & Refunds

If you'd like to request a return, exchange, or refund, please contact our customer support team before sending any product back.

This allows us to confirm your request and provide the correct return instructions.

Please review our Return & Refund Policy for full eligibility requirements and conditions.

Do not send products to any address without receiving return instructions from our support team first.

Before Contacting Us

To help us resolve your request as quickly as possible, please check that:

• Your email address is entered correctly

• Your order number is included when applicable

• Your vehicle information is included for compatibility questions

• Photos or videos are attached when reporting a product issue

Please avoid sending multiple emails regarding the same request, as this may slow down response processing.

Contact Information

Faregoods Customer Support

Website: www.faregoods.com

Email: customer@faregoods.com

For general product questions, order assistance, compatibility checks, or after-sales support, please contact us by email.

We're With You Before and After Your Purchase

At Faregoods, customer support doesn't end once an order is placed.

From choosing the right product for your vehicle to installation and everyday use, our goal is to provide clear, practical support whenever you need it.

Questions about your vehicle or order?

Contact us at customer@faregoods.com and our team will be happy to assist.

Company Information

Company Name: LOS ANGELES QIHUA FENG LIMITED

Company Location: Los Angeles, California, United States

Brand Name: Faregoods

Website: www.faregoods.com

Customer Support Email: customer@faregoods.com